Assertiveness
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Assertiveness is the quality of being self-assured along with being amiable. It is a mode of communication characterized by confidently affirming statements without need of proof.
This tutorial is designed primarily for young professionals who seek assistance in dealing with difficult co-workers at the workplace, and putting forth their thoughts and opinions in a non-aggressive manner.
Before proceeding with this tutorial, you are expected to be honest and willing to recall past incidents, to look at them objectively and learn from simulation.